January 23, 2025
Recording
Slide Deck

Reading:
Quality Leadership and Integration (pp 1-45)
Regulatory and Accreditation (pp 112-145)

February 6, 2025
Recording
Slide Deck

Reading:
Data Analytics (pp 309-365)

February 20, 2025
Recording
Slide Deck

Reading:
Process and Performance Improvement (pp 227-303)
Population Health and Care Transition (pp 375-409)

March 5, 2025
Recording
Slide Deck

Reading:
Patient Safety (pp 149-224)

March 20, 2025
Recording
Slide Deck

Resources and Link:

Test Prep:

• NAHQ CPHQ Certification
• CPHQ Candidate Handbook
• CPHQ Content Outline
• CPHQ Recertification Handbook
• Sample Exam Practice Test
• Data and Measurement Study Guide
• How to create a run chart using Excel

Resources

• To Err is Human – Institute of Medicine
• Crossing the Quality Chasm – Institute of Medicine
• World Health Organization – Patient Safety
• Annie’s Story: How a System’s Approach Can Change Safety Culture
• Reasons Swiss Cheese Model – Clinical Leadership Solutions
• RCA2: Improving Root Cause Analyses and Actions to Prevent Harm
• TeamSTEPPS
• Josie King Foundation
• Checklist for Getting the Right Diagnosis
• National Standards for Culturally & Linguistically Appropriate Services (CLAS) – Think Cultural Health
• AHRQ Patient Safety & Quality Improvement
• Institute for Patient & Family Centered Care
• PFCCpartners